‘Thank you for holding… What is the nature of your complaint?’
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The Complaint
Judy Budnitz
‘The first few apartments Claude inspects have the air of people who haven't budged in years.’
Doing the Work
Doing the Work
‘I think there should be a National Service of Hospitality. The best way to see the true face of humanity is to serve it a plate of chips.’
Camilla Grudova on bad-mannered customers.
Doing the Work
‘Anyone who has ever worked night shifts will understand the vertiginous feeling that comes with staring down the day from the wrong end.’
A.K. Blakemore on working nights.
Doing the Work
‘I was constantly reading job ads, trying to find my holy grail – a job I could stand to do, and someone foolish enough to hire me.’
Sandra Newman on learning how to play professional blackjack.
Doing the Work
‘I loved being a receptionist. What I loved about it was playing the part of being a receptionist.’
Emily Berry on being a temporary office worker.
Doing the Work
‘Every part of you would swell, including your eyeballs, and no matter how much water you drank, you were always dehydrated.’
Junot Díaz on working for a steel mill.
